[Resolved] HDFC Bank — negative balance

Kaxarz9

from Pune, Maharashtra

Oct 3, 2017

Address: Pune, Maharashtra, 411041

Website: Www.hdfcbank.com

A company i used to work with provided me with hdfc account. After leaving that company my new company provided me with other bank's account. I didn't use hdfc banks account after i left that company. After all these years when i just logged in for the sake of curiosity it's showing a negative balance. Toi had sent hdfc an email regarding rbi guidelines and the practice of charging negatively to which hdfc and all other banks had replied that they are not charging negatively now. But here is an example of how banks like hdfc continue to charge negatively even after the customer care has been informed about the same. I have written mails and called up customer care to close the account. I am not going to pay anything as it's against rbi guilines. Furthermore why should i pay some 4700₹ for the services which i have not used. Please take stringent action against banks like hdfc who say one thing in media and continue to charge for accounts which are not in use.

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Nov 4, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 03, 2017

Updated by Kaxarz9 I have also written mails to them, have called up the customer service so many times to update my contact details ( when I was using their services), and then To close the account, but all in vain. I am finally writing here in public domain that I don't want to use your services (account) any longer, whatever the case may be. And I am going to tell all my family and friends to close their accounts with HDFC. ALL YOU GUYS KNOW IS HOW TO "CHARGE" MONEY FOR ANYTHING AND EVERYTHING EVEN WHEN IT DOESNT MAKE SENSE AND IS AGAINST THE RBI GUIDLINES. CLOSE MY ACCOUNT.

Verified Support

Oct 04, 2017

HDFC Bank Customer Care's response Dear Customer,

I'll ensure this is taken up promptly. Please share your account details & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help me track your e-mail.

-Manoj
HDFC Bank Customer assistance

Nov 30, 2017

Updated by Kaxarz9 Hello, the complaint has not been resolved and I am still waiting for the resolution after two months of filing filing the complaint. What kind of disappointing Customer care is this? I have provided all the information and all I receive is the update of increased negative balance and a single auto generated response which says "wait for two working days"? . I simply don't want your services.