[Resolved] HDFC Bank — negative balance

p.sreeraj4

Aug 30, 2020

Address: Gr Flr, Peekays Arcade DNo 18/833, 837, Down Hill, Kottayam, Kerala 686519

I had opened a jan dhan account recently with hdfc bank for my mom. But the day we received the account details and logged in to the online banking portal we saw a negative balance of ₹595. This is totally unacceptable as jan dhan account is a zero balance account and should not be charged any thing.
I had sent a mail to hdfc support on the very first day (28 july 2020) i saw this and did not receive a reply from them until today (30 august 2020).

Account no: [protected]

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Nov 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance