[Resolved] HDFC Bank — net banking session expired after money was deducted

Sagarb13

from Bengaluru, Karnataka

Oct 31, 2017

Address: 560092

Dear team,

I was doing online payment towards groceries from grofers application. And did online payment from hdfc net banking. As soon as money got deducted session expired. No money was received by grofers and i was expecting refund but it hasn’t happened yet. I did this transaction on 27th oct 2017 for rs 2929. Reference no for the transaction is[protected]. And my account no is [protected]. Kindly refund the same.

Regards
Sagar borkar

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Dec 8, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. Incase the final status of the transaction is not known, we would request you to check with the merchant. Incase the merchant denies of having received the funds for the said transaction, do write back to us with a written confirmation from the merchant for non-receipt of funds.

-Bejoy
HDFC Bank Customer Assistance