[Resolved]  HDFC Bank — netbanking security issues

I noticed weakness in hdfc netbanking application. I access netbanking from my mobile through web browsers. When i access the log-in page it comes with pre-filled userid, once i accept the userid, password also gets filled up automatically. Same thing is not happening when i access netbanking from desktop browsers.

If this weakness is noticed by perpetrators, then he can try hdfc bank website whenever he gets hold of any lost mobile phone, and becomes successful in some cases.in that case, account holders may suffer a lot.

So, i request not to pre-fill these fields specially for browsers through mobile devices considering mobiles are prone to get lost due to their smaller sizes.
Was this information helpful?
No (0)
Yes (0)
Nov 4, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you recieve the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Comments

Need new card

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32753
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information