HDFC Bank — no debit applied on account and no communication

I am unable to login to netbanking as it shows account is locked and i need to make payments but i cant take out money from my account. I went to the hdfc branch near marathali orr opp chroma and they initiated an email to the concerned person. Told me that they would call as they get reply. Till now no contact has been made. How can the service be so leisurely when we are dependable on online payments. Morever, from where will i get money if i am not able to use my own account.