[Resolved]  HDFC Bank — No intimation on wrong debit and credit by bank to my account

Address: 600004

Website: www.hdfcbank.com

Dear executive, please take necessary action for my concern below :
I have used my debit card for filling my fuel tank. As per my card offer, the fuel surcharge was refunded back. (Debiting first and crediting back itself is rubbish thing. Better not to debit at first time itself). It was held during february almost 4 months back. But, now that surcharge was debited and there was no intimation provided to me. After long queue, contacted customer care executive and received cool wordings that wrongly the surcharge was refunded during february and their clever team found this error and debited the same in june without intimation.

To know this irresponsible reply i spend 15 minutes of my valuable time and money for making a call to customer care.

My concerns are 1) debiting amount without intimation, 2) there is no toll free number for customer care, 3) even after ivr verification, customer care exective themselves asking all the verification details again.

Please take necessary action and do the needful.

Thanks

Prabhu