HDFC Bank — NO Medium to talk to executive or support person

Address: HDFC BANK
Website: hdfcbank,com

I'm trying to reach customer support person whom i can share my queries but the toll free number or any other number that is provided in the website is not giving any options to do so.
What is the use of such services?
I'm fed up and want to ask about my credit card hidden charges deduction details, wrote a mail to there customer support id but no response from there end. also
other query is why the statement is not reflecting for a certain month in their website.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information