[Resolved] HDFC Bank — no proper response from loan section

yathi_8861

Oct 11, 2017

Address: Dakshina Kannada, Karnataka, 575002

I have been penalised for cheque bounce, wherein i have sufficient amount in account. But i am trying since last week to speak to hdfc mangalore kadri branch no one responding to calls and also there are not professionally behaving with us. I am in saudi so i am not able to come down for this reason.
I am asking for fax number but they are saying they do not have fax number in bank. Please solve my issue since paying penalised for no reason i think its logic.

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Nov 15, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 11, 2017

Updated by yathi_8861 I am writing regarding my loan account number 27982624 that i have with your hdfc bank. I have taken personal loan in 2014 in bellary since then i have been paying monthly installment of rs 5300 through state bank of mysore.

In august month i have transferred sbm of jvsl branch, toranagallu to sbm kadri shivbagh branch mangalore. But i didn’t face issue in september month payment, but in october month payment i found there is cheque bounce & penalty charge of rs 649.

I have sufficient fund in my sbm kadri shivbagh account, then why i have been penalized of rs 649 & also i checked with my sbm branch they informed me that they didn’t receive any ecs request from hdfc bank. Kindly look into this issue.

Verified Support

Oct 12, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your loan account number with charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance.