[Resolved] HDFC Bank — no refund, 7 days gone

Divyangna Sharma

from Noida, Uttar Pradesh

Aug 9, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: netbanking.hdfcbank.com/netbanking/CCLogin.html

I made a transaction on 31st july 2017 from amazon of rs.31, 900 via my hdfc bank credit card (Diners club international) on emi. I canceled the order due to some misunderstanding on product details. Amazon has initiated the refund process the day itself and has provided me the refund reference number. I have contacted bank on this as it's been over 7 days now. Hdfc's customer care executives are very unsupportive, they are saying different story every time i am calling them to register a complaint. I have an option left now that is filing charge dispute against the bank.

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Sep 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 09, 2017

Updated by Divyangna Sharma NAME: DIVYANGNA SHARMA
CREDIT CARD NO. [protected]

Verified Support

Aug 10, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details, transaction date/amount and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance