[Resolved] HDFC Bank — No renewal copy received and horrible customer service team

satya katakam

from Hyderabad, Telangana

May 25, 2017

Address: Hyderabad, Andhra Pradesh, 560072

Website: www.hdfclife.com/customer-service/grievance-redressal

Your customer case services are so so Pathetic.. I have a policy Policy No. 18346658..When ever i tried reaching your customer case executive I always get one standard command saying we are disconnecting the call as we are unable to hear you.. Almost 3 months back I have made the payment for my renewal policy.. So far I neither received Hardcopy or softcopy of the policy..Is this kind of services you provide?
is this the standard of HDFC?
If you cant provide services now, I wonder what kind of service you can provide to Nominee later.I will have to approach IRDA for this kind of pathtice services from HDFC if you dont improve in resolving customer concerns quickly..
Regards

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Jun 26, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

May 26, 2017

HDFC Life Customer Care's response Hi Satyanarayana, I would like to inform you that your concern is being looked into by our team. Further, the desired resolution would be offered to you ASAP. -- Manish.