[Resolved] HDFC Bank — no response from agent

parnil

from Guwahati, Assam

Nov 24, 2017

Address: Kamrup Metropolitan, Assam, 781024

We have done a policy bearing policy no.14446869, but till date we have not received the policy certificate.in time of premium payment we have try to contact with the agent but not got any response for him, so we have pay the premium from our own. So we request you to kindly either remove our agent and appoint a new agent as soon as possible or we will pay our premium from our own. And also provide us the original policy certificate on earliest.

Regards
Rituraj goswami
[protected]@gmail.com

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Dec 30, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

HDFC Life Customer Care's response Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from the registered Id for us to have a look into the request or query. Also, request the customer to be specific about his query/ request.

Verified Support

Nov 27, 2017

HDFC Life Customer Care's response Alternatively, the letter duly signed by the customer can also be submitted to any of his/ her nearby HDFC Life branch incase, no email Id is to be registered.