[Resolved]  HDFC Bank — non-customer friendly behaviour of hdfc bank staff sitting on pb help desk at jan path new delhi branch

Address: New Delhi, Delhi, 110001

I am a classic customer of your bank having my savings account no [protected] since the last 15 years at hdfc bank model town sonepat and i have never visited your bank branch in the last 15 years except one or two occasions. My husband is always visiting the branch for all types of work related to the above account. Now i have shifted my residence from sonepat to delhi and my husband visited your bank at janpath new delhi branch on 20/09/2017 for submission of the application signed by me with a request to change the mailing address of my account. Self-attested photocopy of my aadhar card was also enclosed. One employee ms. Aditi jain, sitting at pb welcome desk refused to accept the request for change of address in the account. She told that the account holder has to visit the branch and sign the printed form in front of the bank employee and then the address will be changed. Then my husband surrendered original advice of two fds were matured and requested to give a print of new fds re-invested. For this also she refused and told that the account holder has to give application for issue of fd advice.
In this connection, i would like to say that my husband is an authorized signature of a big psu and dealing with more than ten banks. He has visited your bank hundreds of times and collected bank statements, interest certificate, form-16 and copies of the advice of fds. Since the last 15 years and i never visited the bank. My husband got changed the address in the accounts of my son, daughter in the other banks such as pnb, axis bank etc. Without visiting the account holder.
I know very well that the bank should maintain the secrecy of account of its customer but when some spouse of customer visits the branch and give all the proofs of the genuine spouse of your customer, i think that the bank should oblige and allow non-financial transactions. Having frustrated from the behavior of your bank employees, my husband has already closed his own hdfc bank classic account no [protected] on 31/08/2017 and now i am also thinking close my account standing in sonepat and re-open another account in some other bank instead of transferring the account.
It is, therefore, requested not to deploy such type of employees on pb welcome desk who cannot handle the customers properly.
Regards