[Resolved] HDFC Bank — non encashment of reward points

s_sali

from Pune, Maharashtra

Sep 6, 2017

Address: Mumbai City, Maharashtra

Name shashikant d sali
Adress aundh pune 411007
Credit card no[protected]Aundh pune branch
I am having some reward points accumulated in my account which i wanted to encash, to clear my outstanding. Iam following this matter since last one year, when cotacted customer helpline they are directing me to branch
When i approach branch they get some forms signed in, when the work did not get done they ask me to write to customer care. This has happened
Last one year. I also written to bank chairman about this but nothing has
Happened, i must have made 8to 10 mails &calls. I can not get this done
Online because ii do not have s/b a/c in the branch. Iam a sr citizen & find
Extremely difficult to followup. Im also not having much computer knowledge. Pl help me.

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Oct 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

HDFC Bank Customer Care's response Dear Customer,
Kindly share the e-mail id from which you have sent the mail along with your registered email id and mobile number to enable us to do the needful.
-Manoj
HDFC Bank Customer assistance

Sep 10, 2017

Updated by s_sali it means they change the rule as per their convenience. now they are saying they have stopped encashment of reward point but im following this matter last one year.i had earlier platinum card i was asked to upgrade the same to money back,
if iwant to encash reward points, for which ihave sacrificed 25% points to upgrade the same. kindly let me if yours is really RBI related branch?

Sep 10, 2017

Updated by s_sali [protected]@rediffmail.com

Sep 14, 2017

Updated by s_sali i have not recd any positive feed back from HDFC. personnel are are arrogant
they put forward any thing & do not solve the problem.they only know how to
harass common person like me, otherwise they would have solved the issue
long back.i do not understand why matter is pending so long?

Sep 14, 2017

Updated by s_sali i am repeatedly telling bank that iam not a computer savvy person & find increasingly difficulty to communicate with you .i have already sent 8-10 mail;
innumerable bank visits, tele calls to customer care, help line i do not have any option than to take matter to finance ministry

Sep 23, 2017

Updated by s_sali what are you doing you are unable to get query solved even after 15 days? are you from the side of customer or bank which is following undue practices? is it really a
RBI customer care?

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Comments

s_sali

from Pune, Maharashtra

Sep 7, 2017

the staffs is so much arrogant that they asked me to go /approach anywhere anyone i want to get
my query solved. few days back i sent a reward point encashment form form duly
signed to their Chennai office, i also received current month statement wherein heavy penalty charged for delayed amt .question is when i am delaying payment
they are charging heavy penalty what about my amt they are using without interest? for more than a year. what about my time, money, frustration caused to me. there is no responsible personal to care for small customer.