[Resolved] HDFC Bank — non home branch deposit

mrksaikia

from Guwahati, Assam

Jan 9, 2018

Address: 781005

I have been refused to deposit an ammount of rupees of 35000/- by the hdfc bhangarh, abc, gs road branch. While inquiring the matter the officer including the manager of hdfc bhangarh, abc, gs road branch said the bank cannot take more then 25000/- from a non branched account. I have asked the mannager to show if they have any circular of this type of rule, he faild - then i asked him to give me in writing that he cannot accept beoynd 25000/-, that also he refused with hostile. It is giving me a tremendous set back as i have issued a cq and i am not in a possition to go to my home branch to deposit the money. If the cq bounced not only my prestige but i may also go to jail.
In such situation i want to aske a question why hdfc is making such rule which can be a big trouble to the coustomer may at medical need. If not please take it as complain against the hostile branch manager of abc, bhangagarh, gs road guwahati, assam

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Feb 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have investigated in the matter and found that third-party (non-account) holder had visited the branch for cash deposit transaction. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third-party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Manoj
HDFC Bank Customer Assistance

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Comments

Sasi Reka

Jan 9, 2018

I got my Fastag after a month but to recharge its asking me for a wallet id which I was not communicated.

RF ID - [protected]

Please let me know the process to get the wallet Id

Pintu gour

from Karauli, Rajasthan

Jan 9, 2018

Please do not like the product please give me back my money