[Resolved]  HDFC Bank — Non issuance of debit card

Address: Chandigarh, Punjab, 160022
Website: hdfc

My customer id is 52700864. I have applied for new debit card; HDFC bank deducted my Rs. 750/- from my account but I have not received my new card.

I have been following this from a month, now I don’t want any new card. Kindly refund my money on urgent basis as now I don’t want ant new card from HDFC Bank.

This has been very disappointing that HDFC bank do such false commitments and deduct unnecessary money from accounts.
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May 27, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
HDFC Bank Customer Care's response
Dear Customer,
The debit card for your account as sent to your registered communication address through blue dart courier service vide ref id [protected] on March 31, 2017. The card got returned to us for the reason consignee shifted. You need to visit the nearest branch and submit request for updation of your latest mailing address in order to redirect the card on new address. Alternately you may submit address change request online.

Address updation through Netbanking :

Please follow the below steps to update the address through Netbanking:
Log in to your NetBanking account
Click on “Update contact details” on top of the page
Click on “Update address”
Click “Update” tab. You will be redirected to upload the self-attested scanned copy of document.
Update your address under "Address details"
Select the document type that you wish to upload from the drop down menu under "Address proof"
Click "+" and select the document
Click "upload"
Type the code shown in the box
Select "I/we confirm that we have read the Terms & conditions and that all details provided on the form are true & correct"
Click on "Submit"
Following are the documents that you can upload as Address Proof during the above procedure:

1) Passport
2) Driver License
3) Voter's Card
4) Aadhar Card
5) Central or State Government issued ID Card.

If the request / document is in order, the address would be updated in 2 working days.

-Anay
HDFC Bank Assistance
 
2 Comments

Comments

I have not informed for the charges which are applied on my account. the total charge they applied is 2242.5 Rs. so I want my refund amount
My new debit card was not delivered in correct address which i have updated. While calling to customer care also call not connecting. I just want to know where my card was delivered.

Thanks,
Mohanapriya S
[protected]

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