HDFC Bank — Non issuance of term policy even after almost a month

Address: Ranga Reddy, Andhra Pradesh, 500019

Website: www.hdfclife.com

I bought insurance policy for my wife last month, proposal number 18351923 and paid premium of Rs 13313 on 28/03/2016. Medical test was done at their designated center, Vijaya Diagonistics on 2nd April 2016. Till the time I did not pay for the policy, I used to receive hundreds of phone calls and mailers everyday and when I have finally paid for the policy, it looks like no one cares. Documents were completely submitted.
We didn't hear from the company for a good 10-15 days and we thought it is minimum time to complete the procedure. When we contacted finally, customer care executive says document is not submitted, medical test (urine) is pending and what not. We sent the attested document also. Urine exam was done on 2nd april itself and we have the proof of giving the urine sample at their designated center. This company has really made a joke out of policy holder. I don't know what will happen when we actually might approach them for a claim.
I never expected such poor response from HDFC life. We are stuck in the middle of nowhere. Customer care executives are rude and they only speak like tape recorder without listening to the other person. Taking a simple Life insurance has become such a big project for us. PATHETIC !