[Resolved] HDFC Bank — non receipt of maturity amount of policy no.11147492

sajeeevtsgref

from Kolkata, West Bengal

Jul 19, 2017

Address: 686573

Sir, i am an account holder of hdfc sli policy no. 11147492. The policy enrolled on 03 jul 2007 and is matured on 03 jul 2017. The payment of maturity amount has not yet been made so far. Self contacted with hdfc customer care but they replied the documents are incomplete. The policy is matured after 10 years. Why the required documents not collected by hdfc within this 10 yrs time period? Putting the customers in trouble after maturity date is not appreciated. The customer should get their maturity amount on due date as being followed by other insurance companies.

Kindly take appropriate action to release the payment in this belated stage.
Sajeev ts
Thuruthippallil
Mevada po
Kottayam (Dst)

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Aug 23, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

HDFC Life Customer Care's response Hi Sanjeev, for releasing the maturity payout, kindly provide beneficiary's marriage certificate or gazette copy.
Also, the beneficiary's name change request needs to be submitted as the details available in our record doesn't match with the submitted document. Once the required FR's are submitted, the maturity payout would be processed by us.

Verified Support

Jul 21, 2017

HDFC Life Customer Care's response You may refer all the details related to requirements raised in the FR letter sent to you by us on July 18, 2017. -- Manish.