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HDFC Bank — Non suspension of fastag.

Sir i have raised a request for suspension of my fastag on dated 26.02.2020 via ref no. 38350. My consumer id is[protected]. Request is still open in their portal and i have not received refund. I called customer service several times but still issue is unresolved. Kindly intervene in the matter.
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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