[Resolved] HDFC Bank — not able to access upi

Ambily Sreejith

from Piravam, Kerala

Sep 25, 2017

Address: Ernakulam, Kerala, 683542

When i click on upi in account tab while logged in hdfc mobile app, it says "you are not allowed to do this transaction. Kindly contact your nearest branch". When i click upi option before logging in the mobile banking it goes to "update device" where it shows my mobile no and asks for secret question and answer
When i click the secret question nothing shows up. I could not not change the security question

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Oct 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue account details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance