[Resolved] HDFC Bank — not able to login or register at the hdfc fastag portal

[Resolved] HDFC Bank — not able to login or register at the hdfc fastag portal

K Ketaki Mukherjee from Delhi, Delhi Nov 7, 2019

I am not able to login at the fastag portal of hdfc. I tried everything. I have my wallet id and customer id as well, yet its not allowing me to log in/sign up. After several failed tries i finally tried contacting their customer care number (Toll free no.) given on the website. It keeps on playing a music tune and no one picks up. There is no way to reach the customer care, and i am stuck and frustrated. There is no way to recharge it. Can someone from the support contact asap? Was this information helpful? No (0) Yes (0)
Dec 9, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Nov 08, 2019 HDFC Bank Customer Care's response Dear Customer, If you have been experiencing this continuously, we request you to revert with the error messages in order to assist better on fastag.[protected]@insolutionsglobal.com. We would appreciate your forwarding a Step by Step Screen Shot of the error message displayed as an attachment to this e-mail. (To obtain a Screen Shot, press the "Print Screen" button on the keyboard, and paste in a Word or Word Pad document). Please note the screenshot is necessary to do preliminary checks at our end and raise the case further to the concerned team. -Nadia HDFC Bank Customer Assistance
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