HDFC Bank — not delivered credit card

Address: Hyderabad, Andhra Pradesh, 500085

My home door was locked then i went to collect the credit card with id proof at
Mig-ii-13, 9th phase road, k p h b phase 9, kukatpally, hyderabad, telangana 500085.
Blue dart staff suresh said he is already redirect to my office address. If not delivered then it will send back to hdfc chennai. Please find attached track sheet

Even we go their office and show id proof they are not giving they want to return back to chennai. I think blue dart management can track this consignment where it is