[Resolved]  HDFC Bank — not getting cheque book - customer id[protected]

Address: Chennai, Tamil Nadu, 600128

I requested for cheque book on 30th october 2017 and i got a tracking number for the same on 31st october 2017. The courier was through the speed post. Those people never made a attempt to deliver the chequebook. It was returned back. They tried to re-dispatch on 6th november and no attempt to deliver again. It was returned to bank. I got a message to contact my rm. I contacted my rm vishwa guru who did not have any clue on my cheque book status. He told to visit my home branch. I visited the home branch in nungambakkam and they informed that cheque book is returned to po and i have to contact the customer care to let them know to re-dispatch to my address or to home branch again. I contacted my rm from there. Since he did not have any idea on this issue he told me re - raise the cheque book request again. He told me to call a toll free number and i got a reference number for the request. But next day i got a message that my request could not be processed and to call the bank again. I contacted my rm and he told this is a new issue and he will arrange a call back from his manager. But nobody has called so far. Then when i called him back he told he has sent a mail to someone and he was waiting for a response. This was the answer for last one week and the customer care people never bother about the issue. They will tell me to wait for an immediate call back. But no one will call. My rm stopped responding to my calls now. I want to know if i will get a cheque book or not.in these many years of relationship with your bank this is my far most worst experience. My husband received the cheque book within two days to the same address and it was through blue dart couriers. I don't know how your bank have changed service with a poor courier service. Worst customer service from your bank.

Thanks,
Celine miranda
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