HDFC Bank — Not issuing photo attested in passbook

Harish.Kalmale

from Delhi, Delhi

Apr 16, 2016

Address: 560013

Website: india consumer complaints forum

Hai My name is Hareesha & my Customer ID is 21958400, i have applied for change of address on 4th april 2016 & it got updated only on 15th april 2016 . & i got a pass book on 16th april i requested to attest the photo of mine on the passbook, but the yelahanka, bangalore branch executives refused to attest the photo of mine even there is a RBI /2006-07/139, DBOD.No.Leg.BC.32 /09.07.005/2006-07 Banks are liable to provide photo passbooks to all the savings account holders.All they had to do was stamp on my photo fixed on the passbook. Was it so difficult? This is the customer service they offer.. Nationalised banks proove to be far better.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 29, 2016

Verified Support

Dear Customer,
With reference to your post and your interaction today in branch, Your address change request has been processed in 1 day as committed to you and Branch has provided photo attested pass book to you on 16/04/2016 itself, today also you visited branch for passbook photo attestation, Based on your request again needful has been done from the branch
-Manoj
HDFC Bank Assistance