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HDFC Bank — Not received IPhone 11 cashback

I had purchased IPhone 11 in Mysore on July4th through hdfc credit card which had an offer of 5000Rs cashback within120days and its been more than 120 days and I still haven’t got the cashback.
I have lodged a complaint too
I haven’t received any action
And I’m trying to contact customer care and even not able to do it
This is very inappropriate
I need an action to be taken about this as soon as possible
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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