[Resolved] HDFC Bank — not received refund amount in my payzapp wallet, even it was refunded by irctc to payzapp

maheshp25

from Chennai, Tamil Nadu

Sep 20, 2017

Address: Pune, Maharashtra, 411014

Website: payzapp.biz.hdfcbank.com/HDFCPayZapp

I have done transactions through payzapp bharat qr code for irctc ticket, as train cancelled they refunded money to payzapp account but it was not refunded to wallet of payzapp, even payzapp transaction history shows amount refund but it is not credited to wallet of payzapp. Please help me in this matter.

Transaction details:
Payment through payzapp bharat qr
Booking date :[protected]
No of tickets: 2 nos
Fare : 415 rs
Total transaction : 415 +415 = 830 rs
Irctc pnr : [protected]
[protected]

My details:
Payzapp account: in[protected]
App version: 3.02.01.10 [3020110]
Phone make/model: coolpad cp8298_i00

Name: mahesh patil
Mobile no: [protected]

If any additional information required plz call on same mobile number.

I hereby attach transactions history for your reference, it shows amount credited but money was not added to wallet.

Regards,
Mahesh patil
[protected]

+1 photos

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Oct 31, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2017

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the IRCTC refund amount of Rs.830/- (415+415) has been credited to your PayZapp account on[protected]. The refunded amount was utilized for further transactions.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Shoy Aryaa

Jun 7, 2021

Hi,
I made a transaction through BHARAT PAY QR at IRCTC website to book tickets, and due to some reason I cancelled my partial booking for the same refund has been paid by IRCTC but the refund amount is not credited yet.
Kindly check and confirm the details of refund amount of 2350 INR.
Refund reference no is - 74506211140000008475830
My referral mob no is - [protected]
Registered email add - [protected]@gmail.com
Kindly verify and process my refund as soon as possible
Thank you.