HDFC Bank — not receiving otp for last 5 months

HDFC Bank — not receiving otp for last 5 months

M makeitright Mar 26, 2019

I have not been receiving any OTPs on my registered mobile number for the last 5 months now. This is after I updated my new mobile number by the two suggested methods i.e in the bank branch and through my online net banking account as well. I have spoken to customer service over the phone, I have been to my local branch and raised the issue numerous times and I have also written emails to [protected]@hdfc.com for last 5 months now and no one has made a real effort to solve the issue. I have mentioned so many times to every support department that I do get sms alerts on my registered mobile number but I do not receive any OTPs for any online or net banking transactions. Its really frustrating and exhausting that after so many months, no one has still been able to resolve this issue for me. Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Apr 12, 2019 Updated by makeitright Almost 3 weeks and no one has responded to my complaint from HDFC. Gives me the impression that the grievance cell at HDFC is not much bothered about the resolution of their customer complaints. Dear HDFC, hope something tickles your working muscles to start addressing my concerns. Apr 19, 2019 Updated by makeitright Almost 1 month now and no one has cared enough from HDFC to even reply me back. Guess ombudsman should be the next stage now and that too with a demand for compensation for time and suffering by not been able to use my bank for any transactions.
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