HDFC Bank — not receiving otp on registered email id

Virendra S Bhadane

Sep 27, 2020

Address: Dadar

Hi,

There are two option to reset the forgot password of net banking.
1. To get the otp one on register mobile no and registered email id.
2. To enter the debit card details. (But i don't have the same)

I can receive the otp on mobile but not receiving on registered email id. Without that i am not able to change the net banking password.

Customer id: 5050991
Register mob - [protected]

Please check and resolve the issue

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 3, 2020

Verified Support

Dear Customer,

We wish to inform you that OTP will only be sent to a registered mobile number, however, your feedback will be shared with the concerned team for an appropriate review. It will be evaluated for its implementation, and if found feasible, will be incorporated in the near future.

-Nadia
HDFC Bank Customer Assistance