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HDFC Bank — Not receiving the Cashback

I purchased an iphone almost in the month of February 2020 using HDFC’s debit card opting for the Rs.7000 cashback offer. The cashback was supposed to get credit within 120 days but its been more than that and i haven't recieved my cashback yet. Please help me with this. I have all the required bills with me and the hdfc customer care is not very easy to approach.
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    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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