[Resolved] HDFC Bank — offer for free gift on internet banking seems chargeable

CA. Gaurav Jain

from Delhi, Delhi

Jul 30, 2017

Address: 110032

Hi Team,

I Gaurav Jain having Netbanking with HSBC with customer ID 48518676, got to know the offer from HDFC for free gift for net banking users. I ordered two items from there and paid shipping charges (Rs.299 & Rs.399) as shown there. But when I received my product I got to know that I was made fool from HDFC as it is showing as below for two items:

1. Item Value: Rs.1, 499
Discount: Rs.1, 200
Invoice Value: Rs. 299

2. Item Value: Rs.2, 499
Discount: Rs.2, 100
Invoice Value: Rs. 399

What I understood from above that I am paying for Item as Rs.299 and Rs.399, which is not fair at all. I paid those charges in respect of shipping only for free gift from HDFC.

Can you please help me understand If I am missing something or got cheated in good faith.

(Required screenshots are attached)

Thanks,
CA. Gaurav Jain
+91 [protected]

+3 photos

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Oct 17, 2017

Complaint marked as Resolved

It was good.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

HDFC Bank Customer Care's response Dear Gaurav,

I request you to share your complete issue and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Aug 12, 2017

Updated by CA. Gaurav Jain I have already shared in the above compliant if you see that my phone no. is there. Also I would like to make you know that my issue has been resolved.

Thanks,
Gaurav Jain