HDFC Bank — on dated 24.10.2017 failed transaction from payzapp apps not refunded yet now.

Address: Pune, Maharashtra, 413801

On dated 24.10.2017, i have done first transaction of rs 5000. It is successful. But same day on time 06:19 pm i have done second transaction of rs 5000, it was failed. And payment deducted from my payzapp wallet but not received in my hdfc bank account. (My account. No. [protected])
From same day i have tried customer service no. But it gets always busy. Then i have dropped mail on payzapp support. But till now no any feedback, no any resolution.
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I was transfer money to my friend money deducted but transaction fail 17th Oct 2017, money was not refunded
my transaction UPI ID:[protected]
Google transaction ID:CICAgIDEI6HGaQ
A/C Number : [protected]
Credit card application rejected twice they are asking for income of proof and proper service not prived by hdfc credit card manager Dhariya kakkad and hdfc relationship manager Reshma
I have received a call from hdfc phone banker [protected] at 10:50 a.m on my m.No.[protected] about credit card, The banker has spoken in very rough lanauage.How shameful it is.
This my salary account why i am maintain minimum balance. my account balance for mines 1365. i cant take this

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