| Address: A/ 3, Ramtirth Society, Jivraj Park, Ahmedabad 380051mo no. 9898871782 alt no. 9100023949 |
Sir,
I have a car loan with bank of baroda where emi is getting deducted from my salary account of hdfc bank. While lock down goi declared moratorium, and while talking to bank of baroda on 12th april, 2020 branch office, they have told that i need to pay my loan emi manual by 15th of every month and so i did pay from my salary account. On the same time, hdfc bank was not reachable at all over their customer care phone and relationship manager number even. Now, hdfc has deducted 590 rs in each month (Reference transaction id mir[protected] and mir[protected] where i have paid manual emi to bank of baroda on the name of ". Ach debit return charges". Whereas i have already paid it one day in advance of mandate as per bank of baroda shyamal branch, ahmedabad instruction given to me.
While communicating the same with my relationship manager, she is also admitting that due to lockdown in ahmedabad she was also not reachable and hdfc customer care didn't communicate this rule to me over this mandate. It was between bank of baroda and me which i have settled down and paid. Now on the name of mandate charges hdfc charges unethically and that's too when it should support on humanity basis and shouldn't levy any such charges specially while lock down period.
I request you to support and provide me refund me this 2 months' unethical charges and charge back hdfc and take action against such draconian unethical practices.
Was this information helpful? | 
