[Resolved] HDFC Bank — one assist

thirumurugana100590

from Chennai, Tamil Nadu

Nov 10, 2017

Address: Chennai, Tamil Nadu, 600086

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 02/11/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. Please deactivate and refund my amount

Date of incident[protected]
Credit card ending with 9075
One assist 3019981

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Dec 14, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

HDFC Bank Customer Care's response Dear Mr.Thirumurugan,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 12 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Nov 13, 2017

Dear Thirumurugana,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2549983 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.