HDFC Bank — one assist membership cancellation

sharmila lama

from Kolkata, West Bengal

Oct 28, 2017

Address: Kolkata, West Bengal, 700032

Website: HDFC credit card

This is very disappointing and unacceptable where company like hdfc bank activated an oneassist membership to a customer without taking the consent.

I received a message on 21.10.2017 at 4:49pm stating that oneassist membership has been debited from my credit card ending *2306. Following this, on 24.10.2017, i received another message stating that they processed smartemi request for rs.1299 payable in 3 emis-1.50% roi pm, exclusive of gst. Total payable of rs 1417 inclusive of gst.

These all process have been taken place without my prior consent.

I am really not happy with the oneassist membership activation. I have made the complaint on the hdfc website regarding the same but have not heard anything yet.

I would like the oneassist membership to be cancelled and refund the debited amount of rs 1417 at the earliest.

This is a pathetic customer service.

I am really not happy with the

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 30, 2017

Dear Sharmila,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2505672 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.