[Resolved]  HDFC Bank — one assist mfee

I want to cancel my oneassist plan which was activated without my consent. I was charged 1899rs. There's no option to turn off the auto-renewal as well!. Please cancel and issue refund for it.

My relationship number is 5072379
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Aug 8, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
 
3 Comments

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Dear Customer,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
Dear Customer,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
User_name's [Complaint's author] reply, Oct 5, 2020
I’ve received only a partial refund (50%) which is ₹949.5. Why is this? What about the remaining amount?
Dear Yugesh,
We are happy to inform that the refund has been initiated and the same shall be credited in your original mode of payment within the next 5 - 7 working days. The service request number is SR 7319778 you can use the same for future communication if you have any concern regarding the same.
Your patience and understanding is highly appreciated - Nitesh, Team OneAssist
Dear Customer*,
We are happy to inform that the refund has been initiated and the same shall be credited in your original mode of payment within the next 5 - 7 working days. The service request number is SR 7319778 you can use the same for future communication if you have any concern regarding the same.
Your patience and understanding is highly appreciated - Nitesh, Team OneAssist

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