[Resolved] HDFC Bank — one assist plan activation without prior permission

aadhidas

from Bengaluru, Karnataka

Oct 5, 2017

Address: Bangalore, Karnataka, 560095

Website: OneAssist

Dear team,

I have received my new hdfc moneyback credit card last month. And yesterday i have received an message on my registered mobile number that the oneassist plan has been successfully activated on my account. But i havent't requested for any such services anywhere.

So requesting you to cancel the oneassist service from my account and refund my money at the earliest.
And never send me such offers in the future.

Card num:- [protected]
Name :- adish k
Mob:-[protected]
Email:- adish. [protected]@gmail.com

Proceed the refund at the earliest.

Regards
Adish

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 05, 2017

Updated by aadhidas Dear Team,

I have received my new HDFC Moneyback credit card last month. and yesterday i have received an message on my registered mobile number that the OneAssist plan has been successfully activated on my account. but i havent't requested for any such services anywhere.

so requesting you to cancel the OneAssist service from my account and refund my money at the earliest.
and never send me such offers in the future.

Card Num:- [protected]
Name :- ADISH K
Mob:-[protected]
Relationship num. 2859687
Email:- adish.[protected]@gmail.com

Proceed the refund at the earliest.

Regards
adish

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 6, 2017

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2418826 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)