[Resolved]  HDFC Bank — Online unauthorized transaction complaint (Not done by me)

Address: Ajmer, Rajasthan, 305001

Respected Sir,
There is a transaction of Rs.408.00 debited to Reliance communication on 27/4/2017. I have not done this payment and OTP has also not been generated and received on my registered mobile no. [protected]. Payment debited SMS also has not received on my mobile. Payment method for this transaction is showing as HDFC Internet Banking and amount of INR 408.00 has been debited from my bank account.

I contacted Reliance customer support and they told me there is no payment updated yet and they haven’t received this payment. You may contact your bank.


Details of transaction are as follows –

Chq/ref. no.[protected]
Debit Account Number - [protected]
Debit Branch - Ajmer
Narration – IHDF[protected]BILLDKRELIANCEPAYMEN
Transaction Date - 27-APR-2017
Transaction Amount - INR 408.00

Bank statement is attached with this application. Please look into this matter and credit amount in my account as soon as possible.

Regards,

LOKENDRA SINGH
S/O PREM SINGH 735/43, NAI BASTI,
BHAJAN GANJ BEHIND HOLI FAMILY HOSPITAL,
AJMER 305001.
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Jun 23, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 19, 2017
HDFC Bank Customer Care's response
Dear Customer,

Kindly share the e mail confirmation from merchant towards non receipt of said payment on [protected]@hdfcbank.com in order to assist you further.

-Bejoy
HDFC Bank Customer Assistance
 
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