[Resolved] HDFC Bank — otp not received - netbanking

Sangram Sabat

Nov 7, 2017

Address: Mumbai City, Maharashtra, 400076

Website: netbanking.hdfcbank.com/netbanking

Hi,

I have been an hdfc customer for the past 3 years. I have been logged out netbanking because i have forgotten my ipin

When i go to reset it on their site, they ask me for my registered email and mobile number. I provide everything but i do not recieve any otp on my email-id. I just recieve otps on my cellphone.

I have tried this process 5-6 times and i am clearly frustrated with the technology handicap that this much touted bank is suffering from.

Note:- i do not remember my t-pin, so i can't even reach customer care

My phone no is [protected]

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Dec 9, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

HDFC Bank Customer Care's response Dear Sangram,

I request you to share your customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance