[Resolved]  HDFC Bank — Partial money withdrawn from atm rest money went inside

Address: New Delhi, Delhi, 110066

Dear sir,

On 8th may 2017, i went to a canara bank atm, khasra :- alipur, sonia vihar, 3rd pusta, delhi - 94 for withdrawing 10000rs. But money came out in uneven manner and by the time i collect all money it went back to the machine, leaving just 2000rs in my hand out of 10000rs.
Complaint registered at customer care telephonically by reference number:- 1311725 dated[protected]. Apart from this cardholder dispute form also submitted to homebranch at bhikaji cama place, ug10, 11& 12 delhi-66 on 25th may, 2017.
Customer care is asking to arrange cctv footage from canara bank,
Canara bank, buradi branch is saying cctv footage will not be provided to customer directly, it will be given to only if hdfc bank raise complaint and ask for footage from them.
Sio kindly help me in recovering my 8000 rs as soon as possible.