[Resolved] HDFC Bank — Partial withdrawal not completed after 11 days

suhanya@24

from Chennai, Tamil Nadu

Jul 1, 2017

Address: New Delhi, Delhi, 110045

Dear Sir

I am having a plan of HDFC SL Crest having policy No 14567903 client id 58013891, against which i have submitted an application for partial withdrawl of Rs. 1, 50, 000 on 17.06.2017. It was informed to me that the claim shall be settled within 07 days. On 19.06.2017 Rs.1, 50, 000/- was deducted from my fund. On 24.06.2017 I received a call regarding submission of current address proof which i submitted on 24.06.2017. It was informed to me that my funds will be transferred to my bank within 2-3 days but till today i have not received any money.
I had prematurely withdrawn my money due to urgency but i have not received any money & my fund has been debited on 19.06.2017 due to which i have suffered double loss firstly i have not received the money & secondly my fund value was deducted.
It is requested to kindly pay me interest for the period till i receive my money & also inform by when i will get my money.

An early action is anticipated.

Regards

Nitin Verma
[protected]

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Aug 8, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

HDFC Life Customer Care's response Hi Nitin, I will have a check on your concern and would respond to you shortly. -- Manish.

Verified Support

Jul 08, 2017

HDFC Life Customer Care's response Hi Nitin, please note that as our systems were undergoing the transformational work in accordance to the new tax rule, the payout was not processed. Now, post systems go settled, the partial withdrawal amount has been processed by us and the same would be received by you shortly. Apologies for the delay caused in this regard. Also, no interest would be paid out to you.