[Resolved]  HDFC Bank — Pathetic customer care

Address: Mumbai City, Maharashtra, 421202

Hi guys, it took overriding lot of humbleness and patience to come here and write this, i have been a old customer of hdfc credit cards for more than 3 yrs and my credits have must have gone in lacs of rs (all which were paid on time), a year back i lost my credit card and blocked it, i did get a replacement card, i tried multiple times to get it activated, through there sms service and all, now already have two other cards from other banks which i shifted to using full time after HDFC dint have the time to activate my card, seems they have too much buisness. The feeling of going through the whole process almost 13 calls to customer care each of which gave me a different story and response. I tried registering a complaint never got an acknowledgement about the complaint.
Its like i have to go through hoards of government offices with so much ignorance .. My No is [protected]. hope their systems have not lost my reference..really i wonder how their systems work.
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May 14, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2017
HDFC Bank Customer Care's response
Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your complete query, Card details and registered contact details. Please mention Ref ID- TTO06041701 in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance
 
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