HDFC Bank — Pathetic service after receiving premium amount on application

Every day a person calls up or a mail pops up saying that the address proof is still pending. This is inspite of the fact that the same has been provided multiple times, confirmed on mail as was asked on 12th sep and explained on call on daily basis. Every time it is said that we have taken note of it and you need not do anything but to my surprise and shock again a mail is received/ call is received repeating the same set of english commands and finally saying that our system is showing that your address proof document is missing. This is utterly pathetic state of affairs. Better i would have gone to lic itself. Atleast i would make sure that none of my knows / contacts take any policy from hdfc.