[Resolved] HDFC Bank — pay wallet money transfer failed

Nagaphanendra

from Addanki, Andhra Pradesh

Sep 12, 2017

Address: Adilabad, Andhra Pradesh

I made a transfer the amount of rs 4328 on 7.9.2017 from payzwallet to my sb account but the amount was debited then sb account was not effected. Actually the process of transferring first i opened the phonepe app then click the send option and choose bank account, now entered the second screen in which i entered the amount and send the amount then opened two apps both are payzwallet and phonepe, in which i selected payzwallet then transferred the amount but it was failed.
Below i send the images also, please rectify immediately.

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Oct 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 12, 2017

Updated by Nagaphanendra I made a transfer the amount of rs 4328 through phonepe app using payzwallet so the money was debited from wallet but not credited to contra account. This was happened on[protected] but anybody not respond. Actually this was happend by the cause o[censored]sing phonepe app in this transaction, below i add the image how it was happend. Please resolved immediately receiver waiting for cash.

Sep 12, 2017

Updated by Nagaphanendra I made a transaction on Rs4328.00 on 07.09.2017 through phonepe app using payzwallet, in this transaction first I opened phonepe app then press theand select the bank account then enter the amount and press the send option and proceed the transaction then displayed payzwallet and phonepe when I selected payzwallet so the amount was debited from payzwallet then displayed the transaction failed message and I also checked my account there was no amount transferred.Please check immediately.

Verified Support

Sep 14, 2017

HDFC Bank Customer Care's response Dear Customer,

I am deeply sorry to hear that, To resolve this issue we request you to please share your registered contact details & transaction details on the below Link: http://bit.ly/2aJ9wGW. So that we can assist you better.

-Bejoy
HDFC Bank Customer Assistance

Sep 14, 2017

Updated by Nagaphanendra Mobile no-[protected]
or-[protected]
Mail id-
nagaphanendra.[protected]@gmail.com
Transaction amount-Rs4328/
Actually the amount was transferred from payzwallet to SB account, in which transaction I also used phonepe app but transaction was failed.

Verified Support

Sep 18, 2017

HDFC Bank Customer Care's response Dear Customer,

We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

-Bejoy
HDFC Bank Customer Assistance