HDFC Bank — pay zapp wallet - recharge successful but amount not generate to mobile no.

gmguru

from Chennai, Tamil Nadu

Nov 13, 2017

Address: 600017

I have recharged my jio no. [protected] with 399 on 13th november through hdfc pay zapp. I have get message for successful transaction and amount deducted for same from my debit card but i have not get any recharge amount and also not get any successful recharge message on my mobile phone. Please solve my problem as soon as possible and refund my money asap

Transaction details
Amount - 399
13 nov 2017
Narration - pos 405988xxxxxx6817 pay zapp bill pay pos debit
Cheque/ref. No.[protected]
Mobil number – [protected]
Email – gurav. [protected]@gmail.com

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Nov 13, 2017

Updated by gmguru My email ID- gurav.[protected]@gmail.com

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 14, 2017

Verified Support

Dear Customer,

For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

Anay,
HDFC Customer Service Assistance.

Dashrath Sapkale

Apr 12, 2020

I have recharged my Vodafone no. [protected] with 399 on 12 April through hdfc pay zapp. I have get message for successful transaction and amount deducted for same from my debit card but i have not get any recharge amount and also not get any successful recharge message on my mobile phone. Please solve my problem as soon as possible and refund my money asap

Transaction details
Amount - 399
12 April 2020
Narration - pos 097xxxxxx756 pay zapp bill pay pos debit
Txn. id - [89544439]
Mobil number – [[protected]]
Email – [protected]@gmail.com