[Resolved]  HDFC Bank — payment debited from account but not delivered to end user

Date - 16-sep-2020 time around 12:36:10 p. M., dear hdfc team, i am mahesh guntuka. I had paid the money to the kapil chits for the amount rs. 8319.43/- through hdfc debit visa card. Payment amount was debited from my account, however while redirecting to pop up notification went away immediately. Though payment was debited from my account, i have receive the confirmation message from the bank but i haven't received any confirmation from the kapil chits and they are asking me to pay the amount again. I request you to refund my amount - rs. 8319.43/- or help me with settle the amount to the kapil chits. You can reach me on [+91-[protected]].

Kindly provide us the tech process payment id for the transaction
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Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2020
HDFC Bank Customer Care's response
Dear Customer,

We have raised chargeback vide reference number 2218673. the transaction, i[censored]nclaimed, would be reversed back within 9 working days.

-Nadia
HDFC Bank Customer Assistance
 
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