HDFC Bank — Payment Failed but amount deducted on credit card

01/07/2020 date ko credit card ke maddam se payment kiya they rs 500, rs 13, 249 payment failed but amount deducted on may credit card, merchant name hai punjab stores medinipur in, uske bad hdfc bank customer care ke maddam se traction despute kiya toh kuch din ke baat reply ata hai rs 500, rs 13, 249 marchent ke account may satellment hua hai. Phir kuch din baat merchant account se rs 500, rs 13249 dr. Charge back hu ta.. Phir customer ke account may koi reflect nahi hua hai avi tak.. Marchent wala bol raha hai mere account se charge back hua hai but customer ke account may credit nahi hua hai.. Kiya problem hua hai...