[Resolved] HDFC Bank — payment gateway failed money deducted is not refunded

Pracskamat

from Bengaluru, Karnataka

Aug 31, 2017

Address: Bangalore, Karnataka, 560029

Website: Amazon.in

Hi,
On 16th august 2017, i purchased a product 'wildhorn combo set' from amazon.in
While i was placing the order during payment the first transaction failed to placed the order but amount of 849. Rs got deducted from my credit card and i received message for revised payment.
And then when i proceeded with revised payment again 849. Rs got deducted from my credit card and order was placed.
But i haven't yet received the refund of 849. Rs from the first payment gateway transaction failure.

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Oct 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, card, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance