[Resolved]  HDFC Bank — PAYMENT HARRASSMENT - UNRULY LADY

Address: Bangalore, Karnataka

To, The Manager HDFC Bank Cards Division, PO BOX # 8654 Thiruvanmiyur PO Chennai - 600 041. I am an HDFC WORLD CREDIT CARD HOLDER since last 7-8 years. I have been punctual in my payments all through and since am travelling abroad, there has been a delay in the prepayment in the last couple of months. But still I have organised to make some payment in my absence on the prepayment date. Some lady by name Ms.Fathima had called me here and spoke about the balance payment. I mentioned that it should have been done but will still check with my office on the status and also mentioned that I was not available in the country. But she calls and continues to harrass me and now my parents and wife at home. This stupid dame is using abusive language in the phone as though we are their slaves. It’s kind of an extortion call from HDFC and they don’t have any manners in talking to their own bank customers. More than anything, please clarify whether an HDFC executive from collections, 1. Have the audacity to abuse and threaten people to collect the money? 2. Can they call the card member’s family members and speak to them about this outstanding and collections? And at the same time harass them? This lady will definitely and has already tarnished the bank's image and reputation. I am being harassed and humiliated by this unruly lady. It has caused me great embarrassment and hence require an apology from this unruly lady. And also I have recorded this lady's unruly calls employed by HDFC Bank and will be registering a police complaint shortly. Please escalate this case and issue, falling which I will be forced to take further action. Madhusudhan