HDFC Bank — Payment not credited through IMPS in beneficiary account

mandeep_123

Sep 2, 2020

Address: Bankhouse Gurgaon

Hi Team

Through HDFC net banking (from website) I was trying to transfer amount of rs. 18000 to another account but as soon I submitted OTP I receive a message that your money transfer has been timed out due to technical reason (IMPS ref no.[protected]

Yesterday only I received my salary but amount deducted. Pls call on my registered number as customer care is also not accepting the calls.

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HDFC Bank customer support has been notified about the posted complaint.

Sep 02, 2020

Updated by mandeep_123 pls call me ans solve my issue soon

Sep 02, 2020

Updated by mandeep_123 i have been using net banking from past 6 months of different banks but this has happened to me for the first time and that too with a big amount. Pls reverse my money and if required i can also visit the nearest branch

Verified Support

Sep 03, 2020

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that your fund transfer dated 01/09/2020, reference number[protected] for amount Rs. 18, 000.00 through IMPS was timed out due to technical issue at the Beneficiary bank end. The same will be credited in the Beneficiary account or refunded back to your account within 3-4 working days.

If either does not happen please provide the Beneficiary account statement from transaction initiation date to ( today's date) to check and assist you better in this regard.

-Nadia
HDFC Bank Customer Assistance

Sep 03, 2020

Updated by mandeep_123 i want to get my email id changed

Sep 03, 2020

Updated by mandeep_123 Your representatie has mentioned wrong e-mail id at the time of account opening. my correct e-mail id is [protected]@yahoo.com

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Comments

mandeep_123

Sep 3, 2020

ok amount has been credited in beneficiary account, Please also confirm how can I get my e-mail id updated as wrong e-mail id has been updated by your representative at the time of account opening.

my correct e-mail id is [protected]@yahoo.com but it is mentioned [protected]@gmail.com

why should I take a pain of going to the bank to get my e-mail id registered as it is fault of your team. due to this I am not even able to get resolution through normal e-mail and at the end I have raise concern through consumer complaints. Your customer care is also not taking calls and calls get disconnected as soon I verify my OTP.