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HDFC Bank — Payment not received

I was guaranteed a cash back of Rs 5000 on the purchase of iPhone XR within 120 days from the date of purchase. It is over 120 days now and I am yet to receive the cash back
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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