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HDFC Bank — Payment not received

I paid my credit card instant loan one day later and the bank deducted the money twice. It is saying in the credit card statement that the amount is refunded but i havent received any. It's been one month and I'm unable to contact bank due to this covid-19 issues. Please resolve the issue and refund my money back.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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